The
Practice
Manager
is
responsible
for
handling
comments,
suggestions
and
complaints
about
any
service
provided
by the
Practice.
All
constructive
comments
and
suggestions
will be
considered
by the
practice.
We
operate
a
Practice
Complaints
Procedure,
and all
complaints,
should,
where
possible
be
addressed
in
writing
to the
Practice
Manager.
Forms
to
enable
you to
do this
are
available
from
Reception.
Your
complaint
will be
acknowledged
within
two
working
days,
and we
aim to
have
investigated
it
within
ten
working
days of
the
date on
which
you
raised
it with
us.
Full
details
of the
procedure
are
available
in
writing
from
Reception.
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