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Please treat all surgery staff with the same respect. We are all just doing our job. We reserve the right to remove patients from our list if they exhibit violent or abusive behaviour towards any member of staff or other patients
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Do not ask for information about anyone other than yourself
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Tell us of any change of name or address, so that our records are accurate
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Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery, and night visits should be for emergencies only
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Please cancel your appointment if you are unable to attend
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Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
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Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait for results of tests we have arranged but should contact the hospital for results of tests arranged for you by a Consultant
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Use the tear off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
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Do let us know whenever you feel we have not met our responsibility to you |
