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You will be
greeted courteously
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You have a
right to confidentiality
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You have the
right to see your medical
records subject to the
limitations of the law
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You will be
seen the same day if your
problem is urgent
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You will be
seen by your own (preferred)
doctor whenever possible
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You will be
informed if there will be a
delay of more than 20
minutes for your appointment
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You will be
referred to a consultant
when your GP thinks it is
necessary
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You will be
given the result of any test
or investigation on request
or at your next appointment,
or contacted if there is an
abnormality
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Your repeat
prescription will be ready
for collection within 48
hours (2 working days) of
your request
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Please treat
all surgery staff with the
same respect – we are all
just doing our job. We
reserve the right to remove
patients from our list if
they exhibit violent or
abusive behaviour towards
any member of staff or other
patients
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Do not ask
for information about anyone
other than yourself
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Tell us of
any change of name or
address, so that our records
are accurate
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Only request
an urgent appointment if
appropriate. Home visits
should only be requested if
you are really too ill to
attend the surgery, and
night visits should be for
emergencies only
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Please cancel
your appointment if you are
unable to attend
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Please be
punctual, but be prepared to
wait if your own
consultation is delayed by
an unexpected emergency
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Please allow
sufficient time for your
consultant’s letter or the
results of any tests to
reach us. You will be
advised of the usual length
of time to wait for results
of tests we have arranged
but should contact the
hospital for results of
tests arranged for you by a
Consultant
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Use the tear
off slip to request your
repeat prescription whenever
possible. Please attend for
review, when asked, before
your next prescription is
due
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Do let us
know whenever you feel we
have not met our
responsibility to you |
